Adatvédelmi szabályzat
PRIVACY POLICY
Newnaturals operates this store and website, including all related information, content, features, tools, products and services, with the aim of providing customers with a personalised shopping experience (hereinafter: "Services"). The Newnaturals store is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal data when you visit and use the store, purchase products, or carry out other transactions using the Services, or otherwise interact with us. In the event of any conflict between our Terms of Service and this Privacy Policy, the Privacy Policy shall prevail with respect to the collection, processing and disclosure of personal data.
Please read the Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and understood how your data is collected, used and disclosed as described herein.
Personal data we collect or process
When we use the term "personal data", we refer to information that identifies you or another person, or can reasonably be linked to you or another person. Personal data does not include information collected anonymously or rendered non-identifiable, such that it does not identify you or cannot reasonably be linked to you. We may collect or process the following categories of personal data, including inferences drawn from such data, depending on how you use the Services, where you reside, and as permitted or required by applicable law:
- Contact information – such as your name, address, billing address, delivery address, phone number and email address.
- Financial information – such as credit card, debit card and financial account numbers, card details, financial account information, transaction details, payment method, payment confirmation, and other payment data.
- Account data – such as your username, password, security questions, preferences and settings.
- Transaction information – such as items you have viewed, added to your basket, added to your wishlist, purchased, returned, exchanged or cancelled, as well as your previous transactions.
- Communications with us – such as information you provide when communicating with us, for example when submitting a request to customer support.
- Device information – such as data about your device, browser or network connection, your IP address, and other unique identifiers.
- Usage information – such as data about your use of the Services, including how and when you use the Services, and how and when you navigate within the Services.
Sources of personal data
We may collect personal data from the following sources:
- Directly from you – including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data.
- Automatically through the Services – for example from your device when you use our products or services, or visit our websites, and through the use of cookies and similar technologies.
- From our service providers – including when we engage them to activate certain technologies, and when they collect or process your personal data on our behalf.
- From partners or other third parties.
How we use your personal data
Depending on how you interact with us and which Services you use, we may use personal data for the following purposes:
- Providing, personalising and improving the Services. We use your personal data to provide you with the Services, including fulfilling our contract with you, processing your payments, fulfilling your orders, remembering your preferences and items of interest, sending you account-related notifications, processing purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging delivery, handling returns and exchanges, enabling you to post reviews, and providing you with a personalised shopping experience.
- Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, SMS or post, and displaying online advertisements about products or services in the Services or on other websites.
- Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate and take action against potentially fraudulent, illegal, unsafe or malicious activity, and protect public safety and the security of our services.
- Communicating with you. We use your personal data to provide customer support, respond to your enquiries, provide you with effective services, and maintain our business relationship with you.
- Legal reasons. We use your personal data to comply with applicable laws, respond to valid legal processes including requests from law enforcement or government agencies, and enforce our terms or policies.
How we disclose personal data
In certain circumstances, for lawful purposes, we may disclose your personal data to third parties in accordance with this Privacy Policy, including:
- To Shopify, vendors and third parties providing services on our behalf (e.g. IT management, payment processing, data analysis, customer service, cloud storage, fulfilment and delivery).
- To business and marketing partners for the purpose of providing marketing services and displaying advertisements to you.
- When you instruct or request us to, or otherwise consent to, disclosing certain information to third parties.
- To our affiliates or otherwise within our group of companies.
- In connection with business transactions such as mergers or insolvency proceedings, to comply with applicable legal obligations, enforce applicable terms or policies, and protect the Services, our rights, and the rights of our users or others.
Children's data
The Services are not intended for use by children, and we do not knowingly collect any personal data about minors in your care. If you are a parent or guardian of a child who has provided us with personal data, you may request that we delete this data by contacting us using the details below.
Security and retention of your data
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security". We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The length of time we retain personal data depends on various factors, such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you reside, some or all of the rights listed below may apply to you in relation to your personal data. These are not absolute rights and may only apply in certain circumstances.
- Right of access. You may have the right to request access to the personal data we hold about you.
- Right to erasure. You may have the right to request deletion of the personal data we hold about you.
- Right to rectification. You may have the right to request correction of inaccurate personal data we hold about you.
- Right to portability. In certain circumstances, you may have the right to receive a copy of the personal data we hold about you and request that it be transferred to a third party.
- Managing communication preferences. You may unsubscribe from promotional emails at any time using the unsubscribe option in those emails.
If you reside in the United Kingdom or the European Economic Area, you may also have the right to object to processing and to restrict processing, as well as the right to withdraw consent where processing is based on consent.
Complaints
If you wish to make a complaint about the processing of your personal data, please contact us using the details below. Depending on where you reside, you may also have the right to lodge a complaint with your local data protection authority.
International data transfers
Please note that your personal data may be transferred, stored and processed outside the country in which you reside. Where personal data is transferred outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on this website and update the "Last updated" date accordingly.
Contact us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us:
📧 Email: info@newnaturals.co.uk 📍 Address: F04 1st Floor, Knightrider House, Knightrider Street, Maidstone, ME15 6LU, United Kingdom
Newnaturals Company Ltd is the data controller of your personal data.